challenges of life

The Mandarin Oriental in Hong Kong is regularly listed in the world’s most highly valued hotels with regards to customer services and guest satisfaction. When its General Manager was once asked “what’s your secret?” He replied: “Maybe it’s because we give our front-line people the authority to say ‘yes’ to customers. But we don’t give […]

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Be Flexible

If you don’t make mistakes, you’re not working on hard enough problems. And that’s a big mistake. – Frank Wilczek The path to success is riddled with defeats. The fear of defeat cripples many of us in life. Setbacks are inevitable in your learning process and should be viewed as a confirmation that you’re challenging […]

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